Client Onboarding

Support Role

Client Onboarding Support

PLACE OF WORK: 

Orpington, Kent & Field Based

DEPARTMENT/UNIT:

Project Support

WORKING HOURS:

Full Time 40hrs per week 

SALARY RANGE:

Competitive

KEY SECTORS:

Charities & SME Businesses

WORKS WITH:

Projects Co-ordinator, Operations Director, and colleagues across the business.

REPORTS TO:

Projects Co-ordinator

SUPERVISES:

None

Company Information

Qlic Limited was established in May 2002. We supply IT & Web services to businesses throughout the UK. Qlic has earned an impressive reputation as a result of our professional approach, vast industry knowledge and expertise, outstanding customer services and account management. We offer a host of different IT, web, software, cloud and online marketing solutions to SMES, national charities and large corporates.

We are professional, and excellence driven. It is within our culture to deliver a customer centric service that goes beyond expectation and we are proud of the reputation we have earned within the industry. Above all else we have a strong team ethic, we work hard to create an environment where our staff can flourish, as happy staff result in happy customers in our experience.

Job purpose

As a Client Onboarding Support, you will be responsible for onboarding and guiding clients to achieve their first success with Qlic IT products and services. Taking clients from the point of sale, you’ll be responsible for ensuring their first experience of our service is second to none during their transition to Qlic IT.

You’ll be responsible for providing clear and effective communication to all teams during the onboarding process and ensuring that all technical details, client processes and client nuances are noted in our CRM system and communicated to the relevant teams.

You will often be the first technical contact the client interacts with from Qlic, therefore you must be able to communicate in a well thought out and user-friendly manner. You will be responsible for working alongside 3rd party providers to capture all relevant information during the onboarding process to give the support team the best chance of success when supporting clients, therefore good professional communication skill are essential.

Skills, Attributes and Responsibilies

Preferred Qualifications & Skills

Benefits

Apply here

If you think you would be great for our team, send us your details and an up to date C.V: