Managed IT Support
Managed IT Support in Birmingham
At Qlic, we provide IT Support to all businesses within Birmingham. We provide them with IT Support, IT Consultancy and much more.
We believe that our managed IT support help-desk and consultancy services are the most important part of our relationship with your organisation. Qlic offers bespoke managed IT support packages to suit your business requirements. Whether you are a small business or a large enterprise our expert IT service desk can provide efficient support for all your business IT support needs. Fast response times, robust and effective solutions and highly rated customer services are the core of everything we do.
Download our IT Support Birmingham Brochure
Find out all about our IT Support at Qlic, download our free brochure.
IT Support FAQs
In short, IT support keeps your technology running smoothly. Technology is becoming more and more integral to the smooth operation of organisations, and IT support helps to ensure that everything stays up and running.
- Technology helps improve efficiency of services.
- Easy and speedy communication to resolve IT issues.
- Reduces cybercrime and improves cyber security landscape.
A good IT Support team will recognise your organisation’s needs and provide you with a solution tailored to you.
Our Approach To Managed IT Support
Customer Focused
At Qlic, our emphasis is on customer service before IT jargon. Our recruitment process involves hiring friendly staff with a passion for IT – we feel this makes our IT helpdesk more approachable and encourages your users to develop good relationships and trust with our managed IT support service desk. Instead of having auto-attendants, receptionists or voicemail systems, the telephone number provided to our clients in Bromley goes directly to our managed IT support team.
Dedicated Account Management
Your Dedicated Account Manager has previously worked on our IT helpdesk and project teams, giving them a unique insight into the support, planning and implementation of IT systems. Your Account Manager’s focus is to reduce your dependence on the IT helpdesk services by assessing and developing the systems your staff use to improve reliability and business efficiency. We work hard to build an IT partnership with our clients in Greenwich, rather than just a managed IT support arrangement.
Service Delivery Success
Our service desk statistics of a 76% resolution to faults on first contact indicates our managed IT support teams’ ability to resolve faults quickly and with the least possible down-time for our clients. With a solution focused ethos built around efficiency and reliability, our IT support team keep your systems running. Our Service Desk Statistics speak for themselves.
Service Desk Statistics
Average Telephone Response Time
SLA Target
Hit
Incidents Resolved on Initial Contact
Incidents Resolved Without Escalation
Incident Tickets
Re-Opened
Incidents Escalated to On-Site Engineer Visit
Our IT Support Covers Birmingham
Free IT Consultations for all Businesses
We offer free IT consultancy to all businesses. Included in our free consultations is an initial meeting to find out more about your organisation, your current IT set-up and where you need support. This will help us provide a best practice for your organisation.
Book Your Free Consultation with one of our Expert Account Managers at a time that suits you by using our form.
Our Trusted Partners
