Managed IT Support
Managed IT Support in Edinburgh
At Qlic, we’ve worked with lots of companies in Edinburgh, providing them with IT Support, IT Consultancy and much more.
We believe that our managed IT support help-desk and consultancy services are the most important part of our relationship with your organisation. Qlic offers bespoke managed IT support packages to suit your business requirements. Whether you are a small business or a large enterprise our expert IT service desk can provide efficient support for all your business IT support needs. Fast response times, robust and effective solutions and highly rated customer services are the core of everything we do.
Download our IT Support in Edinburgh Brochure
Find out all about our IT Support at Qlic, download our free brochure.
Our IT Support in Edinburgh
Our Approach To Managed IT Support
At Qlic, our focus is on customer service before IT jargon. Our recruitment process is based on hiring personable staff with a passion for IT – we feel this makes our IT helpdesk more approachable and encourages your users to form good relationships and trust with our managed IT support service desk. We do not have auto-attendants, receptionists or voicemail systems; instead the telephone number provided to our clients in Bexley goes directly to our managed IT support team. We’ll even send dedicated support technicians straight to your door to deal with any problems you face.
Dedicated Account Management
Your Dedicated Account Manager has previously worked on our IT helpdesk and project teams, giving them a unique insight into the support, planning and implementation of IT systems. Your Account Manager’s focus is to reduce your dependence on the IT helpdesk services by assessing and developing the systems your staff use to improve reliability and business efficiency. We work hard to build an IT partnership with our clients in Bexley, rather than just a managed IT support arrangement.
Service Delivery Success
Our service desk statistics of a 76% resolution to faults on first contact indicates our managed IT support teams’ ability to resolve faults quickly and with the least possible down-time for our clients. With a solution focused ethos built around efficiency and reliability, our IT support team keep your systems running. Our Service Desk Statistics speak for themselves.
Service Desk Statistics
Average Telephone Response Time
Incidents Resolved on Initial Contact
Incidents Resolved Without Escalation
Incidents Escalated to On-Site Engineer Visit
Our IT Support Clients in Edinburgh
Free IT Consultations for all Businesses
We offer free IT consultancy to all businesses. Included in our free consultations is an initial meeting to find out more about your organisation, your current IT set-up and where you need support. This will help us provide a best practice for your organisation.
Book Your Free Consultation with one of our Expert Account Managers at a time that suits you by using our form.