Managed IT Support

for your Business in Essex

Managed IT Support Packages in Essex

At Qlic, we’ve been working with businesses in Essex for over 20 years. We believe that our managed IT support help-desk and consultancy services are the most important part of our relationship with your organisation. Qlic offers bespoke managed IT support packages to suit your business requirements. Whether you are a small business or a large enterprise our expert IT service desk can provide efficient support for all your business IT support needs. Fast response times, robust and effective solutions and highly rated customer services are the core of everything we do.

Download our IT Support Essex Brochure

Find out all about our IT Support at Qlic, download our free brochure.

Our IT Support Clients in Essex

Our Approach To Managed IT Support Essex

Customer Focused

At Qlic our focus is on customer service before IT jargon. By hiring friendly staff with a passion for IT, our approachable IT help desk encourages your users to establish good and trustworthy relationships with our managed IT support service team. Instead of receiving an auto-attendant, receptionist or voicemail system, the telephone number provided to our clients goes straight to our managed IT support team. Speaking directly to a dedicated engineer, any faults will be immediately diagnose and where possible, resolved without the need for a call back or further escalation.

Dedicated Account Management

Having already worked on our IT helpdesk and project teams, your Dedicated Account Manager has a unique insight into the support, planning and implementation of IT systems. With the aim of reducing your reliance on the IT helpdesk services, your Account Manager will assess and develop the systems yours staff use to improve reliability and business efficiency. Rather than having a managed IT support arrangement, Qlic strives to create an IT partnership with its clients in Tonbridge and Malling.

Service Delivery Success

Our managed IT support teams’ capability of resolving faults quickly, with minimal possible down-time for clients, is proven by our service desk statistics of a 76% resolution to faults on first contact. Our IT support team will keep your systems running by maintaining their solution focused ethos based on efficiency and reliability. Our Service Desk Statistics need no further explanation.

Service Desk Statistics

0 Seconds

Average Telephone Response Time

90 %

SLA Target
Hit

66 %

Incidents Resolved on Initial Contact

74 %

Incidents Resolved Without Escalation

0 %

Incident Tickets
Re-Opened

0 %

Incidents Escalated to On-Site Engineer Visit

Our IT Support in Essex

Free IT Consultations for all Businesses

We offer free IT consultancy to all businesses. Included in our free consultations is an initial meeting to find out more about your organisation, your current IT set-up and where you need support. This will help us provide a best practice for your organisation. 

Book Your Free Consultation with one of our Expert Account Managers at a time that suits you by using our form.

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