Managed IT Support
Managed IT Support in Exeter
At Qlic, we’ve had the opportunity to work with lots of businesses across Exeter.
We believe that our managed IT support help-desk and consultancy services are the most important part of our relationship with your organisation. Qlic offers bespoke managed IT support packages to suit your business requirements. Whether you are a small business or a large enterprise our expert IT service desk can provide efficient support for all your business IT support needs. Fast response times, robust and effective solutions and highly rated customer services are the core of everything we do.
Download our IT Support Exeter Brochure
Find out all about our IT Support at Qlic, download our free brochure.
Our Approach To Managed IT Support
Customer Focused
At Qlic, our focus is on customer service before IT jargon. By hiring friendly staff with a love for IT during our recruitment process, our IT helpdesk becomes more approachable and encourages your users to develop good relationships and trust with our managed IT support service desk. We do not have auto-attendants, receptionists or voicemail systems; instead the telephone number provided to our clients in Lewisham goes directly to our managed IT support team.
Dedicated Account Management
Your Dedicated Account Manager has previously worked on our IT helpdesk and project teams, giving them a unique insight into the support, planning and implementation of IT systems. Your Account Manager’s focus is to reduce your dependence on the IT helpdesk services by assessing and developing the systems your staff use to improve reliability and business efficiency. We work hard to build an IT partnership with our clients in Lewisham, rather than just a managed IT support arrangement.
Service Delivery Success
Our service desk statistics of a 76% resolution to faults on first contact indicates our managed IT support teams’ ability to resolve faults quickly and with the least possible down-time for our clients. With a solution focused ethos built around efficiency and reliability, our IT support team keep your systems running. Our Service Desk Statistics speak for themselves.
Service Desk Statistics
Average Telephone Response Time
SLA Target
Hit
Incidents Resolved on Initial Contact
Incidents Resolved Without Escalation
Incident Tickets
Re-Opened
Incidents Escalated to On-Site Engineer Visit
3 Benefits of IT Support
Time-Saving
Your IT Support Provider will help your team save lots of time! Experiencing an IT issue? Simply call your IT Suppport Provider and they will solve the issues and update you with the process.
Improves Security Landscape
Has your organisation perfected it’s cyber security landscape? Your IT Support Provider will help you to make sure your cyber security solutions are up to scratch and tailored to your organisation’s needs.
Improved Efficiency
With your organisation’s devices and infastructure running effciently, you can rest assured that advanced security measures and updates provide complete protections. This means that you don’t have to worry about the hassle of regular maintenance or manual processes, freeing up more time for your team to focus on what matters most – increasing productivity and efficiency.
Free IT Consultations for all Businesses
We offer free IT consultancy to all businesses. Included in our free consultations is an initial meeting to find out more about your organisation, your current IT set-up and where you need support. This will help us provide a best practice for your organisation.
Book Your Free Consultation with one of our Expert Account Managers at a time that suits you by using our form.
Our IT Support in Exeter
Our Trusted Partners
