Newton Place Surgery
Case Study
THE ORGANISATION
Newton Place Surgery is a well-established medical practice located in the Kent. Serving a diverse patient population, the surgery has earned a reputation for providing high-quality healthcare services. With a dedicated team of medical professionals, they offer a wide range of medical services, including general practice and specialised treatments.
THE CHALLENGE
Newton Place Surgery approached Qlic for assistance in setting up their Ophthalmic Service. The decision to seek help from Qlic came after a referral from a neighbouring practice. Newton Place Surgery was facing challenges in implementing this critical service efficiently, and they needed expert guidance and support to ensure its successful deployment.
THE APPROACH
Newton Place Surgery’s requirements centred around establishing a compact yet efficient network infrastructure with a dedicated server & firewall. They needed a solution that would cater to their needs, including all new cabling, cabinet, networking, desktop PCs, monitors, and printers.
At Qlic, we helped design a network setup that would be tailored to Newton Place Surgery’s specific needs. We implemented a dedicated firewall as part of this setup to enhance the security of their network. To accommodate Newton Place Surgery’s data needs, we provided a server equipped with ample storage capacity. Remote monitoring capabilities were also installed as part of our proactive approach to issue identification and resolution, as well as cloud backup solutions to safeguard critical data.
By addressing Newton Place Surgery’s specific requirements, we aimed to provide them with a reliable and streamlined IT infrastructure that would support their operations effectively, including the integration and support of third-party software critical to their practice.
THE RESULTS
With Qlic’s tailored solution in place, Newton Place Surgery witnessed significant improvements in their Ophthalmic Service and overall IT infrastructure. Qlic helped to reduce downtime and improve staff productivity with reliable IT infrastructure. Newton Place Surgery also experienced enhanced data security and protection against cyber threats, giving them greater peace of mind for the staff and patients regarding data safety.
KEY OUTCOMES
- Enhanced server performance and reliability
- Seamless integration with third-party software
- Rapid response to technical issues with unlimited support
- 24/7 availability of the helpdesk for immediate assistance
- Robust data backup and protection against cyber threats
- Secure network perimeter ensuring data security
CLIENT TESTIMONIAL
“We are really happy with the service that Qlic are providing. Customer service is always really helpful and responsive.”
Jennie Hariri
Newton Place Surgery