Service Level Agreement
MONDAY TO FRIDAY 8:30AM TO 5:30PM
All calls aim to be responded to immediately and first line diagnostics will attempt to resolve at the time of the call.
On-site Service Level Agreements are from the time at which our engineers have completed the necessary telephone and remote support and our team confirm that the only suitable course of action is that an engineer is required on-site.
Where specified, ‘hours’ refer to UK business operation hours 8:30am to 5:30pm Monday to Friday (excluding bank holidays).