Teams Voice
Transform the way your business communicates with our Teams Voice solution.
Our Teams Voice Offering
- Make and receive external calls directly through Microsoft Teams
- Simple, flexible alternative to traditional phone systems
- Seamless integration with Microsoft 365
- Fully supported setup, training and ongoing support
A Complete Phone System, Right Inside Microsoft Teams
Transform the way your business communicates with our Teams Voice solution, turning Microsoft Teams into a fully integrated cloud phone system. With Teams Voice, your staff can make and receive calls from anywhere, on any device, all from within the familiar Teams interface.
Whether you’re office-based, hybrid, or fully remote, Teams Voice allows your team to stay connected, collaborate seamlessly, and manage communications centrally, all while reducing complexity and cost.
Simplify Communication Across Your Organisation
With Teams Voice, there’s no need for traditional desk phones or separate phone systems. Everything is handled in Microsoft Teams, making it easy for staff to adopt and use. You’ll gain access to enterprise-grade telephony features, including:
Advanced Call Routing – Direct calls where they need to go, based on working hours, departments or custom rules.
Voicemail to Email – Receive voicemails as audio files directly in your inbox, so you never miss a message.
CRM Integration – Connect your phone system with your charity’s CRM for improved caller insights and faster support.
Call Recording & Reporting – Log, track and monitor calls for training, quality, and compliance purposes.
Flexible Numbering – Keep existing numbers or set up new ones, with geographic or non-geographic options.
Our Telephony Service
Why Choose Qlic IT for Teams Voice?
When you partner with Qlic IT, you consolidate all your IT and telecom services under one trusted provider, ensuring seamless integration, better cost control, and dedicated support for the business sector.
Seamless Integration with Microsoft 365
We set up Teams Voice to work smoothly within your existing Microsoft 365 environment, turning Teams into a powerful, all-in-one communication platform.
Fully Managed Setup & Support
From number porting to call routing and ongoing support, our experts handle everything, so your team can make and receive calls from anywhere with ease.
Scalable, Cost-Effective Telephony
Whether you’re a small business or a growing organisation, Teams Voice scales with you, eliminating the need for expensive phone systems and offering predictable monthly costs.
Find Out More About Qlic IT's Telephony Offering
Find out more about our telephony offering, book your free consultation
Telephony FAQs
What is VoIP, and how does it benefit businesses?
VoIP (Voice over Internet Protocol) is a cloud-based phone system that enables charities to make and receive calls over the internet instead of traditional phone lines. It’s a cost-effective and scalable solution, perfect for hybrid working. VoIP also offers advanced features such as CRM and Microsoft Teams integration, call recording, and analytics, helping business improve communication, efficiency, and service.
Can I integrate my telephony system with Microsoft Teams?
Absolutely! Our VoIP solutions include Microsoft Teams integration, allowing your business to make and receive calls directly within Teams. This helps staff and volunteers collaborate more efficiently and stay connected from anywhere.
How does Qlic IT ensure secure and reliable connectivity?
We provide charity-grade broadband, leased lines, and managed Wi-Fi with robust security measures to protect sensitive data and prevent downtime. Our solutions are tailored for charities, ensuring you get fast, reliable, and cost-effective connectivity.
Launching August 2025
