Frequently Asked Questions
We’ve compiled a list of answers to commonly asked questions:
The number of users is initially agreed at the point the contract is signed. This number then will increase or decrease based on the new and remove user forms we receive.
We do, just get in touch with your account manager and they can provide you with this information.
Some of the charges on your invoice may be Prorated, if you add a user in between invoices there will be a different time period of the service. Double check the date on the line item with your records, if you are unsure please contact our invoicing team on [email protected]
Please find the link below to view descriptions of the services we provide. If you cannot find the service you are looking for through the link, please get in contact with your account manager who will be able to go into more detail.
Best to get in touch with your Account Manager who can send you a breakdown of the list of licenced services we have. We also have an online dashbaord system through Brightgauge where you can check the number of services live, if you have not yet signed up for this ask your account manager to get you set up!
Please Click Here to fill in our invoicing feedback form.
Our Finance Team are there to help when it comes to filling in our Direct Debit Form. Please contact them on 0203 904 3464 (option 3)
Alternatively, you can find and download our Direct Debit Form here.
Standard payment terms for services are Net 15 monthly/annually in advance.
One-off charges are invoiced on order with 50% deposit payable on receipt and the remainder payable within 7 days of the installation.
Websites and CRM systems are invoiced 50% on order, 25% after 4 weeks/1st Draft and final 25% once live.
If you do not understand your invoice, please contact our Financing team on 020 3904 3464 (option 3) or email [email protected]