Account Management

Our Onboarding Team will reach out to let you know once your support has gone live with Qlic, from then you can contact the support team with any queries you may have.

Next, you’ll be introduced to the Account Management team.

As well as directly managing a portfolio of client accounts, the team plays a vital role in fostering cross-departmental collaboration. They work closely with leadership and other departments to ensure client success, drive operational efficiency, and support the strategic growth of the business.

Reach out to [email protected] or 0203 904 3464.

Approximately four weeks after your support services go live, Laura McCormack will get in touch to schedule your onboarding call. This session is designed to check in on how your transition to Qlic has gone so far, share helpful resources, and give you the opportunity to ask any questions or raise any concerns. It’s a great chance to ensure everything is running smoothly and that you’re getting the most out of your support package. Then another call will be arranged around 6 months later to check in to see how things are going.

You will have regular contact with your Account Manager, including catch-up calls and account reviews. Depending on your contract level, this may also include Best Practice Analysis (BPA) and annual Strategy Reviews.

After onboarding, you’ll have ongoing calls with your Account Manager to ensure your IT support meets your needs. The frequency is tailored to your organisation, whether monthly, quarterly, or as required.

A detailed audit of your IT environment, similar to an MOT, identifying areas for improvement and alignment with your business goals. Recommendations are prioritised as high, medium, or low and discussed in a dedicated meeting.

Conducted annually, these reviews build on the BPA and assess your IT setup against evolving objectives. They help track progress and ensure your systems remain aligned with your long-term strategy.