Redundancy & Security for Business Communications
Keep your business connected with communications designed around resilience and security.
Communications You Can Depend On
For many businesses, being reachable is essential. An internet outage, inaccessible office or technology failure shouldn’t leave your teams unable to communicate.
Qlic IT can help build resilience and security around your Elevate Voice solution, reducing points of failure and helping your organisation stay connected when the unexpected happens.
Elevate Voice gives employees flexibility to communicate across supported devices and locations, while call-routing options can provide alternative ways for calls to reach your organisation.
Combined with the right connectivity and security measures, this can create a more resilient communications environment.
Key Benefits
Communicate across multiple supported devices
Route calls to alternative destinations
Support remote and hybrid working
Reduce reliance on a single location
Build resilience into your connectivity
Protect your wider communications environment
Security Built into the Bigger Picture
Your communications don’t operate in isolation.
Connectivity, networks, devices and user accounts can all affect the security and availability of Elevate Voice.
Because Qlic IT can support your communications, connectivity, cyber security and wider IT, we can consider these areas together rather than relying on multiple suppliers to manage different parts of the environment.
Security with Qlic IT
Not every business needs the same level of redundancy.
We’ll help you understand your organisation’s dependencies, identify potential points of failure and recommend an approach that’s appropriate to your requirements and risk.
Redundancy & Security Key Stats
99.999% uptime
Built to keep your service available when you need it.
Less than 26 seconds
That’s the potential downtime per month covered by the core voice uptime target.
Backup infrastructure
If there’s a major issue with the primary platform, disaster recovery systems provide additional resilience.
Your data protected
Calls and information are protected with encryption when stored and transferred.
UK-based AI processing
Call transcriptions and AI-generated summaries are processed and stored in the UK.
ISO 27001 & SOC 2 Type II
Independent security standards and controls help protect the platform.
Find Out More About Qlic IT's Telephony Offering
Find out more about our telephony offering, book your free consultation
Redundancy & Security FAQs
What is redundancy in cyber security?
Redundancy in cyber security means having backup systems, services or processes in place so your organisation can continue operating if something fails or becomes unavailable. This could include backup connectivity, alternative infrastructure, disaster recovery systems and multiple ways for staff to access essential communications. It helps reduce single points of failure and keeps your business more resilient during outages, cyber incidents or technical problems.
What does redundancy mean for business communications?
Redundancy means having alternative ways for your communications to continue if part of your normal setup becomes unavailable. This could include alternative call routing, devices, locations or connectivity.
What happens to our calls if our office or internet connection goes down?
The appropriate solution depends on your configuration, but Elevate Voice can provide greater flexibility around where and how calls are handled. Qlic IT can also consider backup connectivity and call-routing options as part of your wider resilience planning.
How can Qlic IT improve the security of our communications?
We can consider Elevate Voice alongside your wider connectivity, networks, devices, user accounts and cyber security. This creates a more joined-up approach to protecting your communications rather than looking at the service in isolation.
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