Braundton is a professional services business supporting a wide range of clients with administrative, operational and compliance‑based solutions. The organisation manages sensitive information and delivers continuous support across multiple departments, making dependable communication and connectivity essential to its operations. With a focus on efficiency and streamlined processes, Braundton relies on well‑managed technology to maintain strong service delivery and internal coordination.
Braundton had previously been using telecoms services delivered through Daisy, which had become increasingly costly and did not provide the level of service or support the business required. The combination of higher than expected charges and inconsistent service levels resulted in unnecessary frustration for staff and limited the organisation’s ability to work efficiently. The existing setup also relied on legacy technologies that did not offer the reliability or flexibility needed for modern business operations. The business sought improved value, simplified management and a communication environment that would be aligned with its current and future needs. A new solution was required that would deliver better performance while reducing spend and improving the overall support experience.
We recommended deploying an integrated solution combining the Elevate VOIP platform with a SoGEA broadband connection. This approach provided Braundton with a modern, reliable telephony system supported by a fast and stable broadband service, removing the limitations of legacy infrastructure.
Elevate offered a flexible cloud hosted phone system accessible across multiple devices, enabling staff to manage calls easily whether in the office or working remotely. We configured call routing, user profiles and voicemail settings to reflect the organisation’s workflow, ensuring communication remained efficient and clear across departments. At the same time, the SoGEA broadband connection delivered improved performance without reliance on older copper voice lines, giving the organisation a more dependable and future proof connectivity service.
All telephony and connectivity services are now supported by the same team that manages Braundton’s IT infrastructure. This created a single point of contact for all digital services, simplifying management and reducing the time staff spent navigating multiple support channels. The combined setup provided a coherent, cost effective and scalable solution that met the organisation’s needs.
Following the implementation of Elevate and SoGEA broadband, Braundton saw immediate improvements in service quality, reliability and overall efficiency. The organisation now benefits from predictable pricing and better value, having replaced higher cost legacy services with a modern, streamlined solution. Staff enjoy clearer call quality, improved uptime and a more flexible communication system suited to hybrid and office based working.
The unified support structure has reduced administrative burden and made it easier to resolve issues quickly. The organisation now has one team handling all telephony, connectivity and IT infrastructure matters, improving continuity and accountability. With legacy technology removed, Braundton is well positioned for future growth and able to operate with greater confidence in its digital environment.
- Improved reliability across telephony and broadband
- Reduced monthly costs with better overall value
- Modern VOIP communication system supporting flexible working
- Faster and more stable broadband performance
- One support team managing IT, telephony and connectivity
- Removal of legacy infrastructure and outdated services
- Scalable solution ready for future organisational needs
