Managed IT Support

for your Business in Leeds

Managed IT Support in Leeds

At Qlic, we’ve worked with lots of companies in Leeds, providing them with IT Support, IT Consultancy and much more.

We believe that our managed IT support help-desk and consultancy services are the most important part of our relationship with your organisation. Qlic offers bespoke managed IT support packages to suit your business requirements. Whether you are a small business or a large enterprise our expert IT service desk can provide efficient support for all your business IT support needs. Fast response times, robust and effective solutions and highly rated customer services are the core of everything we do.

Download our IT Support in Leeds Brochure

Find out all about our IT Support at Qlic, download our free brochure.

IT Support FAQs

Why Do Your Need IT Support?

In short, IT support keeps your technology running smoothly. Technology is becoming more and more integral to the smooth operation of organisations, and IT support helps to ensure that everything stays up and running.

3 Benefits of IT Support
  1. Technology helps improve efficiency of services.
  2. Easy and speedy communication to resolve IT issues.
  3. Reduces cybercrime and improves cyber security landscape.
What is Good IT Support?

A good IT Support team will recognise your organisation’s needs and provide you with a solution tailored to you. 

Our Approach To Managed IT Support

Customer Focused

At Qlic, our focus is on customer service before IT jargon. Our recruitment process is based on hiring personable staff with a passion for IT – we feel this makes our IT helpdesk more approachable and encourages your users to form good relationships and trust with our managed IT support service desk. We do not have auto-attendants, receptionists or voicemail systems; instead the telephone number provided to our clients in Bexley goes directly to our managed IT support team. We’ll even send dedicated support technicians straight to your door to deal with any problems you face.

Dedicated Account Management

Your Dedicated Account Manager has previously worked on our IT helpdesk and project teams, giving them a unique insight into the support, planning and implementation of IT systems. Your Account Manager’s focus is to reduce your dependence on the IT helpdesk services by assessing and developing the systems your staff use to improve reliability and business efficiency. We work hard to build an IT partnership with our clients in Bexley, rather than just a managed IT support arrangement.

Service Delivery Success

Our service desk statistics of a 76% resolution to faults on first contact indicates our managed IT support teams’ ability to resolve faults quickly and with the least possible down-time for our clients. With a solution focused ethos built around efficiency and reliability, our IT support team keep your systems running. Our Service Desk Statistics speak for themselves.

Service Desk Statistics

0 Seconds

Average Telephone Response Time

90 %

SLA Target

66 %

Incidents Resolved on Initial Contact

74 %

Incidents Resolved Without Escalation

0 %

Incident Tickets

0 %

Incidents Escalated to On-Site Engineer Visit

Our Onboarding Process


A full site survey of your IT hardware, software and services including consultation with yourselves and your staff. We detail your existing IT infrastructure and discuss any additional requirements and ongoing or outstanding problems. Our engineers will install our highly-secure remote management and monitoring tools, as well as our remote assistance services to allow us to quickly and easily provide support directly to your users’ devices. Whether you’re based in Kent or London, we’re on hand to help both small businesses and large companies.


Once we have collated all of the information from your site survey, your dedicated account manager will contact you to arrange your Best Practice Analysis. This is a detailed document comprising information on any areas of concern with your existing system as well as information on security, compliance and business continuity. We also identify any upcoming renewals or out-of-date solutions and provide information on forthcoming technologies and services that may benefit your business.

Find out more about our Best Practice Analysis


Pro-active real-time monitoring and reporting enables us to detect and resolve many support issues before they impact your business. We monitor every server, device and cloud service using a multitude of industry-standard alerting, monitoring and reporting tools.


All new, change and remove user requests are managed to ensure organisational compliance and detailed to provide change tracking and reporting. This also includes software update control, data backup, restoration, server maintenance (automated as well as manual) and administration.


Where authorised, we will liaise with all your third-party hardware, software, telecommunications and cloud service providers on your behalf. This gives you one point of contact for all IT related issues and requests, saving your staff time and the frustration of being pushed between service providers – allowing us to have a full audit trail for all services and supplier requests.


Your dedicated account manager will contact you periodically to arrange a meeting or a call to discuss various aspects of your agreement, including feedback on our managed IT support team, a review of your ticket and service history, any noted areas of concern, completed / upcoming projects and any future requirements or new technologies.

Free IT Consultations for all Businesses

We offer free IT consultancy to all businesses. Included in our free consultations is an initial meeting to find out more about your organisation, your current IT set-up and where you need support. This will help us provide a best practice for your organisation. 

Book Your Free Consultation with one of our Expert Account Managers at a time that suits you by using our form.

Our IT Support in Leeds

Our Trusted Partners

Get in Touch

Please fill in the form below and we will get back to you shortly.

Get a Quote

Please fill in the form below and we will get back to you shortly.

Marketing Permissions

Qlic will use the information you provide on this form to be in touch with you and to provide updates and marketing. Please let us know all the ways you would like to hear from us:

Book Your Free IT Consultation

We offer free IT advice and consultancy to all businesses. Let us know what you’re interested in below so we can book your free IT consultation.