Why Did OxSonics Reach Out?
Oxsonics were looking for a new IT Provider and came across our services at Qlic. They previously relied on a different outsourced IT Provider but they weren’t happy with the service they were receiving, so they reached out to us for a proposal.
To begin the onboarding process, our Account Manager Mike got in contact with YGAM and reviewed all of their current IT processes. Following this, Mike introduced our IT Service desk and put together a proposal to layout our services and how we can help improve their IT Support efficiently.
Following this, Mike regularly scheduled meetings with YGAM to make sure that their onboarding process was smooth and if they ever had any questions concerning their new IT Support, they could contact Mike with ease.
Meet Our Account Manager For OxSonics
The Onboarding Process
- Account Manager assigned
- Initial meeting with the client to find out about their organisation.
- Find out the number of users and devices used.
- Create a proposal listing all of the services we offer which would help improve their IT processes.
- Regular onboarding meetings.
- Follow up meetings to make sure they’re happy with the service we’re providing them.
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Completed Onboarding Process
OxSonics couldn’t have been happier with the whole onboarding process. Following the smooth onboarding process and the service they’re now receiving from Qlic, they’re all set for efficient IT Support!
We have thoroughly enjoyed onboarding and working with OxSonics and we look forward to continuing to support them.
OxSonics is a pioneering clinical-stage therapeutics company committed to developing a ground-breaking platform technology to make anti-cancer drugs smarter, act faster and, above all, work better.