1st Line Support
1st Line IT Support Engineer
PLACE OF WORK:
Qlic Limited was established in May 2002. We supply IT & Web services to businesses throughout the UK. Qlic has earned an impressive reputation as a result of our professional approach, vast industry knowledge and expertise, outstanding customer services and account management. We offer a host of different IT, web, software, cloud and online marketing solutions to SMES, national charities and large corporates.
We are professional, and excellence driven. It is within our culture to deliver a customer centric service that goes beyond expectation and we are proud of the reputation we have earned within the industry. Above all else we have a strong team ethic, we work hard to create an environment where our staff can flourish, as happy staff result in happy customers in our experience.
You will be working as part of the support desk team and your primary role will be to take initial contact support calls in a variety of technologies. This includes liaising with clients to resolve support queries to Service Level Agreements (SLAs) and supporting other team members with hardware lifecycle management. The ideal candidate for this role will be a confident individual, who has a keen interest in learning and enthusiasm to progress, as well as decent level of technical knowledge. Initiative to fault find, team working skills, along with a good phone manner and the ability to deal with customers face to face is key to the role.
Prior experience within the industry is necessary to the role. A driving license and access to a car is preferable, but not necessary. Knowledge of IT, cloud solutions and Managed Service Provider background would be advantageous. Excellent communication skills and computer literacy is a must.
Skills, Attributes and Responsibilies
If you think you would be great for our team, send us your details and an up to date C.V: