1st Line Support

Engineer Role

1st Line IT Support Engineer

PLACE OF WORK: 

Orpington, Kent & Field Based

DEPARTMENT/UNIT:

Technical Support

WORKING HOURS:

Full Time 40hrs per week 

SALARY RANGE:

Very Competitive + Commission

KEY SECTORS:

Charities & SME Businesses

WORKS WITH:

Service Delivery Manager, Operations Director, and colleagues across the business.

REPORTS TO:

Service Delivery Manager

SUPERVISES:

None

Company Information

Qlic Limited was established in May 2002. We supply IT & Web services to businesses throughout the UK. Qlic has earned an impressive reputation as a result of our professional approach, vast industry knowledge and expertise, outstanding customer services and account management. We offer a host of different IT, web, software, cloud and online marketing solutions to SMES, national charities and large corporates.

We are professional, and excellence driven. It is within our culture to deliver a customer centric service that goes beyond expectation and we are proud of the reputation we have earned within the industry. Above all else we have a strong team ethic, we work hard to create an environment where our staff can flourish, as happy staff result in happy customers in our experience.

Job purpose

You will be working as part of the support desk team and your primary role will be to take initial contact support calls in a variety of technologies. This includes liaising with clients to resolve support queries to Service Level Agreements (SLAs) and supporting other team members with hardware lifecycle management. The ideal candidate for this role will be a confident individual, who has a keen interest in learning and enthusiasm to progress, as well as decent level of technical knowledge. Initiative to fault find, team working skills, along with a good phone manner and the ability to deal with customers face to face is key to the role.

Prior experience within the industry is necessary to the role. A driving license and access to a car is preferable, but not necessary. Knowledge of IT, cloud solutions and Managed Service Provider background would be advantageous. Excellent communication skills and computer literacy is a must.

Skills, Attributes and Responsibilies

Technical Requirements

Benefits

Apply here

If you think you would be great for our team, send us your details and an up to date C.V:


    Get in Touch

    Please fill in the form below and we will get back to you shortly.

    Get a Quote

    Please fill in the form below and we will get back to you shortly.

    Marketing Permissions

    Qlic will use the information you provide on this form to be in touch with you and to provide updates and marketing. Please let us know all the ways you would like to hear from us:


    Book Your Free IT Consultation

    We offer free IT advice and consultancy to all businesses. Let us know what you’re interested in below so we can book your free IT consultation.