Client Onboarding
Client Onboarding Support
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Company Information
Qlic Limited was established in May 2002. We supply IT & Web services to businesses throughout the UK. Qlic has earned an impressive reputation as a result of our professional approach, vast industry knowledge and expertise, outstanding customer services and account management. We offer a host of different IT, web, software, cloud and online marketing solutions to SMES, national charities and large corporates.
We are professional, and excellence driven. It is within our culture to deliver a customer centric service that goes beyond expectation and we are proud of the reputation we have earned within the industry. Above all else we have a strong team ethic, we work hard to create an environment where our staff can flourish, as happy staff result in happy customers in our experience.
Job purpose
As a Client Onboarding Support, you will be responsible for onboarding and guiding clients to achieve their first success with Qlic IT products and services. Taking clients from the point of sale, you’ll be responsible for ensuring their first experience of our service is second to none during their transition to Qlic IT.
You’ll be responsible for providing clear and effective communication to all teams during the onboarding process and ensuring that all technical details, client processes and client nuances are noted in our CRM system and communicated to the relevant teams.
You will often be the first technical contact the client interacts with from Qlic, therefore you must be able to communicate in a well thought out and user-friendly manner. You will be responsible for working alongside 3rd party providers to capture all relevant information during the onboarding process to give the support team the best chance of success when supporting clients, therefore good professional communication skill are essential.
Skills, Attributes and Responsibilies
- Educating customers on Qlic IT Services
- Setting up customers for immediate success with our support software and technical portal Autotask
- Reducing roadblocks as best as possible
- Improving product or service adoption
- Creating a loyal customer base
- Recording and solving customer issues, queries, and requests
- Educating users about the product best practices
- Company presentations and demos of Qlic IT Services
- Perform periodic reviews of accounts as required by the onboarding policies.
Preferred Qualifications & Skills
- CompTIA A+
- CompTIA N+
- Be enthusiastic about IT, with IT Knowledge or currently studying IT.
- Have excellent written, verbal and interpersonal skills.
- Be people orientated – keen to go the extra mile to help solve client problems.
- Be able to multitask and manage tight timelines and deliverables.
- Prioritise and work in an organised fashion.
- Be able to work under pressure and with a heavy, dynamic workload
- Think creatively, stepping outside the box where necessary and challenging the status quo.
Benefits
- Competitive Salary
- Company Pension
- Company Games Room
- Quarterly Company Incentives & Events
- Hybrid Working Policy
- Internal Training & Access to Training Portals
- Opportunities to Progress Within Your Roles
- Free Uniform
- Paid Expenses & Mileage
- Annual Salary Review
- Increased Annual Leave for Length of Service
- Career Roadmap & Planning
- Company Laptop
- Childcare Voucher
- Refferal Bonuses
- Monthly Employee Recognition & Annual Awards
Apply here
If you think you would be great for our team, send us your details and an up to date C.V: