Trustee Fire

Case Study



PSFI were struggling with their current provider and IT infrastructure. They were working on a Citrix hosted cloud setup which was not able to offer the simple, easy to use, flexible IT infrastructure that they required as an organisation. There were also suboptimal support response, SLA’s and the time to fix faults, within the hosted environment resulted in significant downtime for the company.

With staff members based all over the world, sometimes in places with poor or limited connectivity, PSFI were also keen to have a system that allowed them to work locally, with changes to documents and files syncing back to the main organisation data sets when good, uninterrupted connectivity was available.


Premier recommended migration to SharePoint as this offered multiple benefits and improvements to the current setup. For PSFI the main advantages of SharePoint included:

  • Flexibility to Work in Areas with Limited Connectivity
  • Faster Support Response & Fix Times
  • Zero Downtime Disaster Recovery
  • Flexible Working across PC, Mobile and Tablet
  • Easy to Use IT Infrastructure and Simple Interfacing

Premier also advised that PSFI should get Cyber Essentials Certified, a Government backed cyber security initiative, which provides five security controls that, according to the UK government, could prevent around “85% of cyber-attacks”.



The migration to SharePoint took place remotely over a weekend by our dedicated project manager and his team. All shared data was migrated to individual SharePoint Team Sites with specific users’ permissions and access, as well as user specific data being migrated to OneDrive for Business. All user devices were remotely configured, and data migrated to ensure that there was no downtime and very limited disruption on the Monday morning.


Alongside SharePoint, cloud to cloud backup was also setup to ensure that PSFI data was fully protected in the event of data deletion or corruption, for an unlimited retention period.  For additional security local device policies and controls were configured and devices were encryption for all users.

With the new setup in place and the additional security measures established, Premier then put PSFI through the Cyber Essentials accreditation process to achieve their certification.


Following the migration, PSFI use our managed support desk to provide fast, pro-active response and resolution to all support cases.


One of the main benefits that PSFI immediately realized was the ability for all staff members to work locally when unable to connect using Office 365 Files on Demand. This has allowed more flexible working and staff members can now access their files in areas of limited connectivity and when ‘on the go’.

Device encryption and cloud to cloud backup have improved network security and have helped towards GDPR compliance. As a Cyber Essentials certified firm, data security and compliance is very important for PSFI.

PSFI also have the added peace of mind that our service desk is on-hand, and fast to respond, and fix the issue in the event of any problems with their devices or IT infrastructure.


“I have to say that with this transition Premier were spot on during the analytical phase, and then incredibly flexible and professional during the implementation stage. These sorts of transitions are never easy, not just because of the technology but because they involve people and significant change. Premier handled this effectively through the whole process, and I found them easy to work with on what are always more challenging projects than they may look like to the uninitiated. I would have no hesitation in recommending for other projects.”

Chris Lang


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